TTEC (TTEC) & Cross Country Healthcare (NASDAQ:CCRN) Critical Analysis

TTEC (NASDAQ: TTEC) and Cross Country Healthcare (NASDAQ:CCRN) are both small-cap business services companies, but which is the superior business? We will compare the two companies based on the strength of their earnings, valuation, analyst recommendations, risk, dividends, profitability and institutional ownership.

Valuation & Earnings

This table compares TTEC and Cross Country Healthcare’s gross revenue, earnings per share (EPS) and valuation.

Gross Revenue Price/Sales Ratio Net Income Earnings Per Share Price/Earnings Ratio
TTEC $1.48 billion 1.13 $7.25 million $1.80 20.19
Cross Country Healthcare $865.05 million 0.50 $37.51 million $0.61 19.49

Cross Country Healthcare has lower revenue, but higher earnings than TTEC. Cross Country Healthcare is trading at a lower price-to-earnings ratio than TTEC, indicating that it is currently the more affordable of the two stocks.

Risk & Volatility

TTEC has a beta of 0.94, suggesting that its stock price is 6% less volatile than the S&P 500. Comparatively, Cross Country Healthcare has a beta of 0.89, suggesting that its stock price is 11% less volatile than the S&P 500.


TTEC pays an annual dividend of $0.54 per share and has a dividend yield of 1.5%. Cross Country Healthcare does not pay a dividend. TTEC pays out 30.0% of its earnings in the form of a dividend.

Analyst Recommendations

This is a summary of current recommendations for TTEC and Cross Country Healthcare, as provided by

Sell Ratings Hold Ratings Buy Ratings Strong Buy Ratings Rating Score
TTEC 0 1 0 0 2.00
Cross Country Healthcare 0 5 4 0 2.44

TTEC currently has a consensus price target of $43.00, indicating a potential upside of 18.29%. Cross Country Healthcare has a consensus price target of $14.00, indicating a potential upside of 17.75%. Given TTEC’s higher possible upside, equities analysts plainly believe TTEC is more favorable than Cross Country Healthcare.

Insider & Institutional Ownership

24.2% of TTEC shares are owned by institutional investors. Comparatively, 95.7% of Cross Country Healthcare shares are owned by institutional investors. 69.6% of TTEC shares are owned by company insiders. Comparatively, 3.4% of Cross Country Healthcare shares are owned by company insiders. Strong institutional ownership is an indication that large money managers, endowments and hedge funds believe a company will outperform the market over the long term.


This table compares TTEC and Cross Country Healthcare’s net margins, return on equity and return on assets.

Net Margins Return on Equity Return on Assets
TTEC -0.49% 22.77% 8.57%
Cross Country Healthcare 4.74% 9.99% 5.00%


TTEC beats Cross Country Healthcare on 10 of the 16 factors compared between the two stocks.

TTEC Company Profile

TTEC Holdings, Inc. designs, builds, and operates omni-channel customer experiences. It operates through four segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS), and Customer Strategy Services (CSS). The CMS segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environments. The CGS segment provides technology-enabled sales and marketing solutions, including sales advisory, search engine optimization, digital demand generation, and lead qualification, as well as acquisition sales, growth, and retention services. The CTS segment offers system design consulting, customer experience technology product, and implementation and integration consulting services, as well as manages clients' cloud and on-premise solutions. The CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management. TTEC Holdings, Inc. also offers digital trust and safety, and health services. The company serves clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation, and travel industries. It has operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, India, Ireland, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.

Cross Country Healthcare Company Profile

Cross Country Healthcare, Inc. provides healthcare staffing, recruiting, and workforce solutions in the United States. The company operates in three segments: Nurse and Allied Staffing, Physician Staffing, and Other Human Capital Management Services. The Nurse and Allied Staffing segment offers traditional staffing, including temporary and permanent placement of travel nurses and allied professionals, branch-based local nurses, and allied staffing; short-term staffing of registered nurses, licensed practical nurses, certified nurse assistants, practitioners, pharmacists, and other allied professionals on per diem and short-term assignments; and travel allied professionals on long-term contract assignments. It serves public and private acute care hospitals, government-owned facilities, public and charter schools, outpatient clinics, ambulatory care facilities, physician practice groups, retailers, and other healthcare providers under the Cross Country Staffing, Mediscan, and DirectEd brands. The Physician Staffing segment provides physicians in various specialties, certified registered nurse anesthetists, nurse practitioners, and physician assistants under the Medical Doctor Associates brand as independent contractors on temporary assignments at various healthcare facilities, such as acute and non-acute care facilities, medical group practices, government facilities, and managed care organizations. The Other Human Capital Management Services segment offers retained and contingent search services for physicians, healthcare executives, nurses, advanced practice, and allied health professionals. Cross Country Healthcare, Inc. was founded in 1996 and is headquartered in Boca Raton, Florida.

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